LSAA Return Policy

 

RETURN TERMS AND CONDITIONS:

Dealing with returns is very expensive! Return shipping fees, staff time, fees, filing, restocking, improper return boxing... the list goes on and on. We are attempting to keep our prices as low as possible for our customers and still keep the doors open. In order to do this, we have to have a very strict return policy.

PLEASE DO NOT PLACE AN ORDER FOR ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT. If you are ordering an item that you have questions about, please contact us before ordering! We love answering questions about the product(s), and we do not want you to receive a product that you are not happy with and can't use.

  

RETURNS – MISTAKES:

If you need to return for the following reasons, we will always accept your return:

1. Product arrived damaged

2. We sent an incorrect item

3. Product is defective

 

For any of the above reasons, we will accept a return and we will pay return shipping.  You need to contact us within 14 days of receiving your order and let us know about the problem (please open your box the day it arrives, not the day you need to use the product).

 

RETURN – YOUR ERROR UNDER $30.00:

If you need to return for the following reasons, we will accept your return (except in the case of sale items, specialty items, and donations) if:

1. Your order is under $30.00 (Over $30.00 see below)

2. You do not like the item’s quality

3. You ordered the wrong item(s)

 

For any of the above reasons, we will accept a return. You will need to pay the return shipping plus a 20% restocking fee or a minimum of $5 (whichever is higher). All items must be in unused condition and resalable. You have 30 days from date of your receipt of the product to contact us about the return. You will need to carefully pack the box and insure it against damage. If it arrives back to us damaged, you will need to file a claim against the carrier. You must contact us prior to returning (no exceptions).

 

RETURN – YOUR ERROR OVER $30.00 AND UNDER $100.00:

If you need to return for the following reasons, we will accept your return (except in the case of sale items, specialty items, and donations) if:

1. Your order is over $30.00 but under $100.00

2. You do not like the item’s quality

3. You ordered the wrong item(s)

 

For any of the above reasons, we will accept a return. You will need to pay the return shipping plus a 20% restocking fee. If you received free shipping on your order, that amount will be deducted from the refund you receive. All items must be in unused condition and resalable. You have 30 days from date of your receipt of the product to contact us about the return. You will need to carefully pack the box and insure it against damage. If it arrives back to us damaged, you will need to file a claim with the carrier. Please contact us prior to returning (no exceptions).

 

RETURN – NOT ACCEPTED:

If you need to return for the following reasons, we will NOT accept your return:

1. Your order is over $100.00

2. You ordered in bulk (more than 5 of any one item)

3. You ordered custom items

4. You ordered clearance items

 

For any of the above reasons, we will not accept a return. If you plan to buy in bulk from us please take the time to contact us about the product(s) before you order. Exception: If you want to do a straight exchange and are willing to pay shipping, we can arrange an exchange depending on the product. Email us at:  loarasaxonsalumni@gmail.com.

 

EXCHANGES:

We do not offer exchanges.

If you qualify to do a return based on the above, please initiate a return and place a new order for what you need. When we receive your return, we will issue the appropriate amount due.

 

LOST BOX/THEFT:

If your box was shipped via UPS or FedEx and was stolen or was never delivered, it is covered by insurance. The first step is to check all around your house to make sure the delivery person did not leave it in a bush, carport, garage, etc. The second step is to contact us in writing at:  Loara Saxon Alumni Association, P.O. Box 9397, Anaheim, CA 92812-9397 so we can contact the carrier and put in a claim. It may take 7 to 10 business days or more to get a claim approved. If the claim is accepted, we will issue a refund. It is your responsibility to use a SAFE address when you checkout to avoid this situation.

Please Note:  USPS insurance does NOT cover theft from your box or porch! If it is a Priority Mail box, please first visit your local post office with your tracking number. The second step is to contact us in writing at:  Loara Saxon Alumni Association, P.O. Box 9397, Anaheim, CA 92812-9398 so we can contact USPS and put in a claim. It usually takes 10 to 30 days for USPS to settle a claim. If the claim is accepted, we will issue a refund. It is your responsibility to use a SAFE address when you checkout to avoid this situation.

 

DAMAGE CLAIMS:

If a package arrives damaged, we must be told within 3 day of receiving the package (or being notified by the shipping company). It is important not to throw out the box or use the contents of the package. For a damage claim to be successful, the shipping company must be able to visually verify the damage if they ask to inspect it. Once the claim is finished, the items can usually be dispensed with in whatever manner works best for you. If you do not follow these instructions, a claim cannot be processed, and a refund will not be made.

 

If you have further questions about our Return Policy, contact us at:

Email:  loarasaxonsalumni@gmail.com

Loara Saxons Alumni Association

P.O. Box 9397

Anaheim, CA 92812-9397

 

LSAA Return Policy (Rev. 12/16/2018)